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4 JOB VACANCIES AT TANESCO CUSTOMER RELATIONS OFFICER

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2 JOB VACANCIES AT TANESCO TRANSPORT OFFICER TRAINEE

4 JOB VACANCIES AT TANESCO CUSTOMER RELATIONS OFFICER

POST CATEGORY(S) MARKETING,MEDIA AND BRAND

EMPLOYER Tanzania Electric Supply Company Limited (TANESCO)

DUTIES AND RESPONSIBILITIES

i.To provide quality services to the customers to ensure their needs are timely and effectively attended;

ii.To ensure all reported or documented technical faults (Temporary Breakdown) are closed and follow-up of the open issues and individual customers are done timely to ensure minimal complain and effectiveness of our service to clients;

iii.To handle all customer care issues at the region and become the official first point of contact with a customer to ensure no issues lay unattended and all complaints and cases are closed in the minimal time with less interruptions to a customer;

iv.To deal with customer service survey feedback to ensure excellent customer care services is given to our clients and their needs are responded timely;

v.To regularly and timely update customers in the region on issues regarding our services such as products and services; planned and unplanned maintenance; and

vi.To advice Regional Customer Relation Officer on all customer care issues at the region to ensure, value and quality services are provided.

4 JOB VACANCIES AT TANESCO CUSTOMER RELATIONS OFFICER

QUALIFICATION AND EXPERIENCE

Bachelor Degree/Advanced Diploma either in Marketing, Business Administration (majoring in Marketing or Public Relations) or Mass Communication and Public Relations from recognized Institution. Computer knowledge is compulsory and One year of working experience in the relevant field.

REMUNERATION As per TANESCO’s Salary Scale

GENERAL CONDITIONS

i. All applicants must be Citizens of Tanzania with an age not above 45 years of age;

ii. Permanent and Pensionable employees in the Public Service should not apply;

iii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts;
postal address/post code, e-mail and telephone numbers;

iv. Applicants should apply on the strength of the information given in this advertisement;

v. Applicants must attach their certified copies of the following certificates: –

 Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;

 Postgraduate/Degree/Advanced Diploma/Diploma transcripts;

 Form IV and Form VI National Examination Certificates;

 Professional Registration and Training Certificates from respective
Registration or Regulatory Bodies, (where applicable);

 Birth certificate;

4 JOB VACANCIES AT TANESCO CUSTOMER RELATIONS OFFICER

vi. Attaching copies of the following certificates is strictly not accepted: –

 Form IV and form VI results slips;

 Testimonials and all Partial transcripts;

vii. An applicant must upload recent Passport Size Photo in the Recruitment Portal;

viii. An applicant who is retired from the Public Service for whatever reason should not
apply;

ix. An applicant should indicate three reputable referees with their reliable contacts;

x. Certificates from foreign examination bodies for Ordinary or Advanced level
education should be verified by The National Examination Council of Tanzania
(NECTA).

xi. Professional certificates from foreign Universities and other training institutions
should be verified by The Tanzania Commission for Universities (TCU) and National
Council for Technical Education (NACTE);

xii. An applicant with special needs/case (disability) is supposed/advised to indicate;

xiii. A signed application letter should be written either in Swahili or English and
Addressed to

Secretary, 
Presidents Office, 
Public Service Recruitment Secretariat,
P.O. Box 2320, 
University of Dodoma (UDOM), 
Utumishi Building/Dr. Asha Rose
Migiro Buildings - Dodoma.

xiv. Deadline for application is 28 th October, 2021;

xv. Only shortlisted candidates will be informed on a date for interview and;

xvi. Presentation of forged certificates and other information will necessitate to legal
action;

NOTE:

All applications must be sent through Recruitment Portal by using the
following address; http://portal.ajira.go.tz/and not otherwise (This address also
can be found at PSRS Website, Click ‘Recruitment Portal’)

4 JOB VACANCIES AT TANESCO CUSTOMER RELATIONS OFFICER

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