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NAFASI ZA KAZI KIBAWASA  ~ KIBAIGWA URBAN WATER SUPPLY AND SANITATION AUTHORITY

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NAFASI ZA KAZI KIBAWASA  ~ KIBAIGWA URBAN WATER SUPPLY AND SANITATION AUTHORITY

NAFASI ZA KAZI KIBAWASA  ~ KIBAIGWA URBAN WATER SUPPLY AND SANITATION AUTHORITY

Kibaigwa Urban Water Supply and Sanitation Authority (KIBAWASA) was established on
28th April 2015, by the Minister Responsible for Water, in accordance with the Water
Works Regulations No. 371 of 1997, Section 3(3), through the Water and sanitation Act
of 2012, KIBAWASA specified under this act is declared to be under Class III.

The
Authority meets the operational costs which include Staff salaries and electricity costs.
KIBAWASA covers all cost mentioned except salary for Managing Director who is paid by
Dodoma Urban water saupply and Sanitation Authority(DUWASA).

Before initiation of the Water Board, Water supply services in Kibaigwa Township were
delivered by the Board of Trustee (KIWASU) and then responsibility was handed to
Dodoma Urban Water Supply and Sanitation Authority (DUWASA) after the existed Board
of trustees was dissolved.

COMMERCIAL MANAGER (1 POST) 

APPOINTED AND REPORTS TO: MANAGING DIRECTOR

WORK STATION: KIBAIGWA

TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE

NAFASI ZA KAZI KIBAWASA

DUTIES AND RESPONSIBILITIES

i. To head the Department responsible for customer services and follow up of
payments of water bills by customers;

ii. To advise the Utility Manager on all issues concerning business of the
Authority;

iii. To check and direct subordinates on customer data collection, entry,
computations and analysis to ensure they are effectively and efficiently
done;

iv. To develop and implement strategies for meeting customer demands for
water and improving customer service;

v. To check on customer database to ensure it is updated regularly and
current;

vi. To direct subordinates to ensure that a customer survey is carried out
continuously to understand the current credistatus and needs of
customers;

vii. To monitor availability of water supply at public supply points as per stand
pipes;

viii. To supervise disconnections and reconnections of water supply of
defaulting customers to ensure they are timely carried out;

ix. To manage the communication between customers and the Authority to
ensure that customers are informed of all developments regarding water
and sanitation services they can get from the Authority;

x. To manage meter readings, calculation of water bills, preparation and
distribution of the bills;

NAFASI ZA KAZI KIBAWASA

xi. To coordinate appropriate procedures for collecting and disseminating
customer queries, complaints or concerns to ensure that they are soundly
attended and resolved;

xii. To monitor the revenue collections from customers and recommends
appropriate policies or plans to ensure timely payments;

xiii. To setup annual billing or revenue collection targets depending on the
service supply and demands of consumers, and devises appropriate
methods to achieve them;


xiv. To monitor and facilitate continuous customer survey or inspections to
ensure that all customers are registered and that water supplied to
consumers is billed according to the agreed procedures;

xv. To setup and coordinate mechanisms for identifying, verifying and
recommending vulnerable groups and individuals who may qualify for free
water services according to the guiding policies;

xvi. To periodically coordinate and analyze prepaid meter training needs in
order to ensure they cope with the required technology and environment;

xvii. To conduct open performance review and appraisal of subordinates and
gives feedback;

xviii. To develop individual objectives/targets and performance standards as part
of the individual performance agreement in consultation with the immediate
superior; and

xix. To perform any other duties as may be assigned by the Managing Director.

QUALIFICATION AND EXPERIENCE

Bachelor degree/Higher Diploma/Advanced Diploma in Business Administration or
equivalent qualifications from a recognized institution with at least three (3) years working experience in a similar organizations in a position of dealing with customers.

SALARY SCALE: As per Authority scheme of Service

NAFASI ZA KAZI KIBAWASA

GENERAL CONDITIONS

i. All applicants must be Citizens of Tanzania generally with an age not above 45
years of age except for those who are in Public Service;

ii. Applicants must attach an uptodate Curriculum Vitae (CV) having reliable
contacts; postal address/post code, email and telephone numbers;

iii. Applicants should apply on the strength of the information given in this
advertisement;

iv. Applicants must attach their certified copies of the following certificates:

 Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;

 Postgraduate/Degree/Advanced Diploma/Diploma transcripts;

 Form IV and Form VI National Examination Certificates;

 Professional Registration and Training Certificates from respective
Registration or Regulatory Bodies, (where applicable);

 Birth certificate;

NAFASI ZA KAZI KIBAWASA

v. Attaching copies of the following certificates is strictly not accepted:

 Form IV and form VI results slips;

 Testimonials and all Partial transcripts;

vi. An applicant must upload recent Passport Size Photo in the Recruitment Portal;

vii. An applicant employed in the Public Service should route his application letter
through his respective employer;

viii. An applicant who is retired from the Public Service for whatever reason should not
apply;

ix. An applicant should indicate three reputable referees with their reliable contacts;

x. Certificates from foreign examination bodies for Ordinary or Advanced level
education should be verified by The National Examination Council of Tanzania
(NECTA).

xi. Professional certificates from foreign Universities and other training institutions
should be verified by The Tanzania Commission for Universities (TCU) and
National Council for Technical Education (NACTE);

xii. An applicant with special needs/case (disability) is supposed/advised to indicate;

xiii. A signed application letter should be written either in Swahili or English and
Addressed to Secretary, Presidents Office, Public Service Recruitment Secretariat,
P.O. Box 2320, University of Dodoma, Utumishi/Asha Rose Migiro Buildings
Dodoma.

NAFASI ZA KAZI KIBAWASA

xiv. Deadline for application is 28th October, 2021;

xv. Only short listed candidates will be informed on a date for interview and;

xvi. Presentation of forged certificates and other information will necessitate to legal
action;


NOTE: 

All applications must be sent through Recruitment Portal by using the
following address; 
http://portal.ajira.go.tz/and not otherwise (This address also can be found at PSRS Website, Click Recruitment Portal’)

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