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Best skills to put on a Resume

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Best skills to put on a Resume

Best skills to put on a Resume

résumé, sometimes spelled resume, called a CV in English outside North America, is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often they are used to secure new employment.

A typical résumé contains a “summary” of relevant job experience and education. The résumé is usually one of the first items, along with a cover letter and sometimes an application for employment, which a potential employer sees regarding the job seeker and is typically used to screen applicants, often followed by an interview.

While you can often easily determine hard skills to list based on details in the job description, selecting relevant soft skills is not always as clear.

To help narrow down which soft skills to put on a resume, review the various duties of the position and determine which of your personal strengths will help you successfully complete those tasks.

Functional Resume Format

1. Name and contact information

2. Summary

3. Skills grouped by theme

4. Any relevant professional experience

5. Education

To include skills on a functional resume, create a separate skill section that lists your successes with key skills relevant to the position for which you’re applying. Any professional experience you do have should go below your skills section.

Here’s an example of how to list skills on a functional resume:

Process Streamlining

Created customer service email scripts used across the company to interact with customers. Single-handedly created customer service representative training manual, reducing the onboarding process from 8 to 6 weeks. Reduced average customer representative call time by 90 seconds with intuitive online training.

Complaint Resolution

Answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes and lost orders. Achieved 97% average customer satisfaction rating, surpassing team goal by 12%.

Service-Based Selling

Consistently exceeded application targets by 10% with innovative upselling techniques. Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%.

Here are several examples of popular soft and hard skills employers may be seeking:

1. Active listening skills

Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. Active listeners use verbal and nonverbal techniques to show and keep their attention on the speaker.

Developing and using active listening skills can show your colleagues that you are engaged and have an interest in the project or task at hand.

Related listening skills include:

  • Asking questions
  • Note-taking
  • Organization
  • Punctuality
  • Verbal/nonverbal communication

2. Communication skills

Communication skills are the abilities you use when giving and receiving different kinds of information. Some examples include communicating ideas, feelings or what’s happening around you.

Communication skills involve listening, speaking, observing and empathizing. Having strong communication skills is important in every industry at every career level.

Related communications skills include:

  • Active listening
  • Constructive criticism
  • Interpersonal communication
  • Public speaking
  • Verbal/nonverbal communication
  • Written communication

3. Computer skills

Computer skills involve the ability to learn and operate various technology. Hardware skills allow you to physically operate a computer and can be as simple as knowing how to turn devices on and off. Software skills help you to efficiently use computer programs and applications.

There are some software skills that employers may consider as prerequisites to employment, like using spreadsheets or knowing a certain coding language.

Related computer skills include:

  • Typing/word processing
  • Fluency in coding languages
  • Systems administration
  • Spreadsheets
  • Email management

4. Customer service skills

Customer service skills are traits and practices that help you address customer needs to create a positive experience. In general, customer service skills rely heavily on problem-solving and communication.

Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues.

Related customer service skills:

  • Active listening
  • Empathy
  • Interpersonal skills
  • Problem-solving
  • Reliability

5. Interpersonal skills

Interpersonal skills are traits you rely on when you interact and communicate with others. They cover a variety of scenarios where cooperation is essential.

Developing interpersonal skills is important to work efficiently with others, solve problems and lead projects or teams.

Related interpersonal skills include:

  • Communication
  • Empathy
  • Flexibility
  • Leadership
  • Patience

6. Leadership skills

Leadership skills are skills you use when organizing other people to reach a shared goal. Whether you’re in a management position or leading a project, leadership skills require you to motivate others to complete a series of tasks, often according to a schedule.

Related leadership skills:

  • Ability to teach and mentor
  • Flexibility
  • Risk-taking
  • Team building
  • Time management

7. Management skills

Managerial skills are qualities that help you govern both tasks and people. A good manager is organized, empathetic and communicates clearly to support a team or project.

Managers should also be adept in both soft skills and certain technical skills related to their industry.

Related management skills:

  • Decision-making
  • Project planning
  • Task delegation
  • Team communication
  • Team leadership

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