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190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

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2 JOB VACANCIES AT TANESCO TRANSPORT OFFICER TRAINEE

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

POST CALL CENTRE REPRESENTATIVE – 190 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND

EMPLOYER Tanzania Electric Supply Company Limited (TANESCO)

DUTIES AND RESPONSIBILITIES

i. Handle customer inquiries/ complaints and ensure customers receive efficient and satisfactory services in the Region;

ii. Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

iii. Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM);

iv. Proper recording of time used to restore/repair/respond to customer complains/breakdowns;

v. Answering customers queries and give clear clarification to customers; and

vi. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

QUALIFICATION AND EXPERIENCE

Form IV or VI with Diploma in Marketing or Customer Services from recognized Institution/University; Computer knowledge is compulsory. One year working experience in a related field is added advantage.

REMUNERATION As per TANESCO’s Salary Scale

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

GENERAL CONDITIONS

i. All applicants must be Citizens of Tanzania with an age not above 45 years of age;

ii. Permanent and Pensionable employees in the Public Service should not apply;

iii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts;
postal address/post code, e-mail and telephone numbers;

iv. Applicants should apply on the strength of the information given in this advertisement;

v. Applicants must attach their certified copies of the following certificates: –

 Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;

 Postgraduate/Degree/Advanced Diploma/Diploma transcripts;

 Form IV and Form VI National Examination Certificates;

 Professional Registration and Training Certificates from respective
Registration or Regulatory Bodies, (where applicable);

 Birth certificate;

vi. Attaching copies of the following certificates is strictly not accepted: –

 Form IV and form VI results slips;

 Testimonials and all Partial transcripts;

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

GENERAL CONDITIONS

vii. An applicant must upload recent Passport Size Photo in the Recruitment Portal;

viii. An applicant who is retired from the Public Service for whatever reason should not
apply;

ix. An applicant should indicate three reputable referees with their reliable contacts;

x. Certificates from foreign examination bodies for Ordinary or Advanced level
education should be verified by The National Examination Council of Tanzania
(NECTA).

xi. Professional certificates from foreign Universities and other training institutions
should be verified by The Tanzania Commission for Universities (TCU) and National
Council for Technical Education (NACTE);

xii. An applicant with special needs/case (disability) is supposed/advised to indicate;

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

xiii. A signed application letter should be written either in Swahili or English and
Addressed to

Secretary, 
Presidents Office, 
Public Service Recruitment Secretariat,
P.O. Box 2320, 
University of Dodoma (UDOM), 
Utumishi Building/Dr. Asha Rose
Migiro Buildings - Dodoma.

xiv. Deadline for application is 28 th October, 2021;

xv. Only shortlisted candidates will be informed on a date for interview and;

xvi. Presentation of forged certificates and other information will necessitate to legal
action;

NOTE:

All applications must be sent through Recruitment Portal by using the
following address; http://portal.ajira.go.tz/and not otherwise (This address also
can be found at PSRS Website, Click ‘Recruitment Portal’)

190 JOB VACANCIES TANESCO CALL CENTRE REPRESENTATIVE

APPLICATION TIMELINE: 2021-10-15 2021-10-28

CLICK HERE TO APPLY

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